98br ABOUT FAQ
Deposit
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]âresolved in 5 minutes with transaction ID.
Download App
Why is the app not downloading? Check internet connection or storage space. Allow unknown sources on Androidâretry or contact support.
What if the app download link is broken? Refresh the page or use VPN. or contact online service for a direct linkâfixed in minutes.
What happens if I donât meet the bonus wagering requirements? Clarify consequences to manage expectations.
How much data does app download use? About 15-30 MB. Use Wi-Fi to avoid chargesâdownload now for instant bonuses!
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
How do I download the app on my phone? Guide users to the app download process for Android/iOS.
Why canât I install the app after downloading? Address common installation issues (e.g., permissions, region).
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
Each Bonus
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in appâmaximize your wins!
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutesâ24/7 support!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
Can I combine multiple bonuses? No, one active bonus at a time. Choose wiselyâcheck "Bonuses" for options.
How do I use promo codes for bonuses? Enter code (e.g., "BONUS21") during deposit. Instant activationâclaim now!
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revertâcontact support if needed.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
Games
What is a multiplier in games? Boosts wins (e.g., 5x payout)âcommon in Slots bonus rounds for huge jackpots.
Login & Register
No, online only for OTP. Use Wi-Fiâregistration completes in under 1 minute.
How do I register for tournament access? Signup with promo code "TOURNY"âunlocks events like IPL specials instantly.
What if my mobile number is already linked? It's tied to another accountârecover or use a new one. Support can unlink if verified.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tipsâeasy fix!
Can I change my registered email or mobile number? Yes, log in, go to âProfile Settings,â and update after KYC verificationâcontact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use âForgot Password,â enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click âRegister,â enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
What if I suspect unauthorized access to my account? Contact support immediately to freeze your account. Theyâll enable two-factor authentication after verification.
How do I report a bug in the betting platform? Submit details via the âFeedbackâ tab or email support with screenshots and a description of the issue.
What if my bonus isnât credited after a deposit? Contact support with deposit details; theyâll verify eligibility and credit the bonus within hours.
Can support help with understanding odds formats? Yes, agents explain decimal, fractional, or American odds and assist in changing formats in settings.
Can support help recover funds from a wrong bet? If the bet is unsettled, support may assist with cash-out options; settled bets cannot be reversed.
Can I get assistance with setting betting limits? Support can guide you to set daily/weekly deposit or betting limits in the account settings for responsible gaming.
How can I resolve a login issue if my account is locked? Contact support via live chat or email with your account details. Theyâll unlock it after verifying your identity.
What should I do if I forget my password? Click âForgot Passwordâ on the login page, enter your email, and follow the reset link.
Withdraw
Can I withdraw bonus winnings? Yes, after 1x wagering. Track progress in "Bonuses"âwithdraw eligible amounts anytime.
What documents are needed for withdrawal verification? Aadhaar/PAN and bank statement. Upload in "KYC"âapproval in 1-24 hours for secure payouts.
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